Frequently Asked Questions

DELIVERY

How much are the delivery charges?

Our delivery charges are not fixed and are charged based on your location.

Are all items purchased online covered by warranty?

All items have free insurance coverage against theft and damage during transit.

How will the delivery be done?

We process most of our deliveries through Our trusted logistics. However for large items or delivery outside Lagos, we use GIG Logistics which also enables you to track you order.

What is the estimated delivery time?

Orders before 2pm can be delivered on the same day. Standard delivery time is 3 days however, this may vary by location and even product.

Does Kojahub deliver internationally?

Currently we do not deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is within Nigeria.

What about warranty & hidden costs?

There are no extra taxes, hidden costs or additional dispatch charges. The price mentioned on the website is the final price, what you see is what you pay. Our prices are all inclusive, all taxes are included with the list prices.

Can my order be delivered the same day I order?

Yes it can however this depends on the product ordered and the location for delivery and the time purchased, however you can contact us if you want your item delivered on the same day which comes with an additional delivery charge.

I just received my order and something is wrong, what should I do? What can I expect?

If you recently received your order and something is wrong, please email help@kojahub.com or call 0802 2201 692 OR 0902 4244 495 and provide details. Depending on the exact issue and whether you paid before delivery or paid on delivery, different resolutions can occur. But in all cases, Kojahub will offer support and will try to offer a resolution quickly, such as a repair, replacement, refund upon return, instant refund, or other form of compensation as applicable.

PAYMENT

What Payment Methods Are Accepted?

At the moment, we only accept Credit/Debit/Visa cards, Payment on delivery and Direct transfer.

Is Buying On-Line Safe?

Yes, buying online on kojahub site is completely secure, because every transactions are encrypted with SSL and we sell Quality and verified products.

Order & Returns

How do I place an Order?

Your cart allows you to review your selection, make some changes before ordering and viewing the final price. HOW TO ACCESS YOUR CART Click on the cart icon at the top of the every page. MODIFY YOUR SELECTION After having selected your product, you will be able to review your selection as well as add or remove products. Your options: 1. Review your selection and the prices of the selected items as well as the total cost on the right 2. Add or remove the selected products by changing the quantity of the items you selected. You can also remove the ones you don't want anymore, by either selecting a different quantity or clicking on remove. Continue Shopping OR Checkout if you're happy with your selection You can then: 1. Proceed to checkout and complete your order. 2. Continue shopping to further browse the product catalog.

Do I need an account to place an order?

No, you can always checkout as a guest.

How Do I Track My Order?

After logging into your account, check your dashboard. or you can click on the Track Order link at the top of the page, then enter the order number that was sent to your email address then click on track order button.

How Can I Return a Product?

Please check our return policy page

How can You Improve your Shopping Experience?

Check the product information and other peoples reviews before you proceed to buy an item

reading details & reviews can help prevent surprises and confirm that an item meets your needs.

Are you confused on what meets your need? We’re here for free consultation.

For example you are a graphics designer and you are confused on what kind of Laptop is great for Graphics design, you can chat us up for a free consultation.

Double-Check Your Phone Number And Delivery Address Before Paying

Before you choose your payment method, check your contact details to make sure we can contact about your delivery.

Check Your SMS & Email For Messages About Your Transaction

After you place your order, We will send you an order confirmation by both SMS and email. Check for communications about your order.

If You Chose Pay On Delivery (POD), Pay Only After You’ve Received Your Order

If you chose POD, do not pay before your item is delivered. If you’re asked to pay before delivery for a POD order, contact us immediately at help@kojahub.com.

After Your Order is Delivered, Be Sure to Rate & Review

After your item is delivered, you can help other buyers by rating and reviewing the item.

 

Other Information

Not every order goes perfectly every time, but if things don’t go as planned we are here to help anytime

Generally, We have a remarkable track record. Most orders go wonderfully, but despite best efforts mistakes can sometimes happen. In the rare event things don’t go as planned, We have a number of teams working to help make things right. To contact us, email help@kojahub.com or call  0802 2201 692 OR 0902 4244 495

We love to hear what you think about us to improve

Have a complain, feedback or  Just want to say Hi? hello@kojahub.com

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